But when it comes to hiring the people who deliver it, there are a lot of easy-to-make mistakes. Here’s what you can do to
                 avoid bad customer service hires.





Join our CRM Contributor Network
On a global scale, leaders look to the Canadian Customer Service Association as the leading resource for staying up-to-date on the most advanced customer experience management ideas, knowledge, and skills.

The CCSA Contributor Network provides an exclusive platform for Customer Service Professionals to share their expertise and establish themselves as thought leaders on topics and issues that affect CEM every day.




Our commitment to you
CCSA will not sell, rent, or lease your personal information to others without your permission. CCSA will not use or share personal information provided to us for purposes other than for which the information was originally submitted, without your express permission. We will also provide you the opportunity to inform us at any time if you choose to opt-out of partial or total contact from CCSA and we will comply with such requests.
Social Media
Let us know if you have any social media accounts you would like us to promote with your articles and we include the web link
in your article.

Future Opportunities

As CCSA continues to develop, would you be interested in contributing full-length articles, white papers,
research papers, interviews, etc.?
What is it?
The CCSA Contributor Network is CCSA's premium information platform, showcasing articles
and stories written by you and other leading CEM practitioners. 
Topics include career development, job skill enhancing, staffing, product resources and other
topics of interest to customer service professionals.
If submitting content is not for you, maybe you know a fellow professional who would be perfect.
Please do not hesitate to forward this opportunity on to them.

What are the benefits?
As a contributor, you will be establishing your presence in the CCSA community as a resource,
influencer, or a thought leader in the practice of customer service management.
Remember, if you spend the time to write about it, chances are very good there is an audience
wanting to read about it.

Who can sign up?
This is an open call for contributors to share their expertise with the community while gaining more
market exposure.
We expect all contributors to be the authors of original content. We will not accept re-posting of
content previously authored by others.
Contact CCSA

Just reach out with an introductory email, your contact information, and we will be in touch.
                                                  info@csassociation.ca
                                                           Thank you