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An exclusive platform for Customer Service Professionals to share their expertise and establish themselves as thought leaders on topics and issues that affect CEM every day.

The CCSA Sponsorship Program is an effective way to increase brand recognition, market your products and services, and support the community around topics most associated with your marketing objectives.

Importance of Hiring the Right Team for Your Small Business (And How to Do It)
Itís mission-critical to find the right team for your small business. People who are naturally motivated to contribute and serve your customers well will be a lot easier to lead than those who have no interest in delivering rock-star performance.
Belongingness Is The Human Emotional Need That Influences Human Behavior and Motivation
As a member of a Professional Association, you feel accepted, supported and have a feeling of belongingness. You're a member, you belong.

7 Killer Resources for Customer Service Managers

Customer Service managers have a tough job. They need to ensure that the customers are happy, and in order to do that, they need to ensure their employees are happy as well. How to keep everyone happy and improve your business at the same time? Itís not that hard, really. All you need to do is to use the right knowledge at the right time.

Importance of the professional association

Becoming a member of a professional association is not like subscribing to a magazine, it is a career choice. It is part of what being a professional is all about. It may sound old-school to some, but being a professional is important to most who have chosen to become professionals. This professional identity begins with joining your professional association.